Corona Virus (COVID – 19)

Important information and updates.

MSDP Buildings have now been closed, however our staff are still working hard to ensure that our most vulnerable community members get the help and support they need.
For General enquiries/Equipment enquiries
please contact – 0151 228 0888 or email
Our Equipment team are still out visiting to assess, repair and/or install new equipment. This service will remain for as long as possible and safe for all involved.
Duty Sessions
Our duty sessions are still running Monday – Thursday 9.30-12.30 and 1.30-4.30.
Liverpool residents
contact Mark Hart – or text/Whatsapp 07522234674
Wirral Residents
contact Adam Brennan – to text/Whatsapp 07394454038
Sefton residents
can use either of the above numbers to access duty.

 Aintree University Hospital’s Audiology/Hearing Aid Department is still open to provide hearing aid batteries and replace, repair and maintain patients hearing aids during this COVID-19 pandemic. The team at Aintree are also offering a postal service for those who wish to use it. 

Please get in touch by email 
or phone 529 0328 / 0329.

Information from Public Health England and the Department of Health and Social Care has been translated into BSL by SignHealth. Please click the link

Coronavirus Update from 22nd September 2020.

‘The Prime Minister has addressed the country to urge everybody to follow the new rules announced today’.

COVID 19 Update 24th June 2020. ‘The daily government briefings have now stopped. We will create a new video if there is a significant government announcement’.

COVID 19 Update 23rd June 2020. “The government has announced a lot of changes to the lockdown rules in England. Different rules apply in Northern Ireland, Scotland and Wales’.

COVID 19 Update 22nd June 2020. ‘From 6th July, people who are shielding in England will be able to meet up to 6 people from other households outdoors’.

COVID 19 Update 19th June 2020. ‘All children in England should be able to go back to school full-time from September. Advice for schools will be released soon’.

COVID 19 Update 18th June 2020. ‘The government will no longer build their own contact tracing app, but instead will rely on technology from Apple and Google’.

If you are worried you may have come in contact with someone who has coronavirus or are showing symptoms yourself, please contact NHS 111. There is an online service available at or you can use InterpreterNow.

Do not go to a GP surgery, pharmacy or hospital. Click HERE to access common questions about Coronavirus from the NHS.

The guidance below (BSL Video above) is from the government website for people, including children, who are at very high risk of severe illness from coronavirus (COVID-19) because of an underlying health condition.

People falling into this extremely vulnerable group include:

  1. Solid organ transplant recipients
  2. People with specific cancers:
  • people with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
  • people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of  treatment
  • people having immunotherapy or other continuing antibody treatments for cancer
  • people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
  • people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs
  1. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.
  2. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell).
  3. People on immunosuppression therapies sufficient to significantly increase risk of infection.
  4. Women who are pregnant with significant heart disease, congenital or acquired

The NHS in England is directly contacting people with these conditions to provide further advice.

If you think you fall into one of the categories of extremely vulnerable people listed above and you have not received a letter by Sunday 29 March 2020 or been contacted by your GP, you should discuss your concerns with your GP or hospital clinician.

What you need to know if you are at higher risk of Coronavirus

If you have an underlying health condition listed above, you are at very high risk of severe illness as a result of coronavirus (COVID-19) requiring admission to hospital.

Shielding is a practice used to protect extremely vulnerable people from coming into contact with coronavirus.

You are strongly advised to stay at home at all times and avoid any face-to-face contact for a period of at least 12 weeks from the day you receive your letter. Please note that this period of time could change.

Coronavirus (COVID-19): What you need to do

  • Stay at home
  • Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home


  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • wash your hands as soon as you get back home
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards


  • do not touch your eyes, nose or mouth if your hands are not clean